Flights FAQ

Q. How do I change my flights?

We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary.

 

Q. What is an "E" ticket?

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind.

Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

 

Q. How do I cancel this reservation?

 Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details.

 

Car FAQ

Q. I made a car reservation on-line, do I get a confirmation voucher?

 All on-line bookings of car rental services will generate a confirmation number assigned by the car rental firm. Please take a copy of your booking confirmation email with you for check in.

 

Q. What are the age requirements to rent a car?

 In the United States, most car rental companies have a minimum age of 25 or above. There are exceptions, but the renter must pay a surcharge. In Europe, foreign driver restrictions vary from country to country. Drivers need to be a minimum of 18 in most countries and have a valid US drivers license. Please check the official website of the rental company. These sites generally have age restrictions posted there, as well as information regarding seat belt laws, child seat requirements, and speed limits.

 

Hotel FAQ

Q. Can I add additional people to an existing hotel booking?

Yes. You can add a guest to the same hotel room. Please note there may be a charge for additional guests.

 

If you need to book an additional room for the guest you may do so online as a new reservation.

Q. Are the hotel rates in US dollars?

 Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide

 

 

Insurance

Q. What’s does my flight insurance cover?

Unforeseen sickness, injury, or death of the Insured, a Traveling Companion, Immediate Family Member, or Business Partner. (Certain exclusions apply.) Requires medical documentation from a licensed M.D. Pre-existing medical conditions may be excluded.

 

The Insured’s principal residence being made uninhabitable by fire, flood or similar natural disaster, vandalism, or burglary.

 

The Insured(s) being subpoenaed, required to serve on jury duty, hijacked, or quarantined.

Being involved in or delayed due to an automobile accident en route to departure.

Inclement weather that causes complete cessation of services for 24 hrs.

Strike, resulting in the complete cessation of travel services at the point of departure and/or destination.

A Terrorist Incident in a City listed on the Insured’s itinerary within 30 days of the Insured’s scheduled arrival. “City” means an incorporated municipality having defined borders and does not include the high seas, uninhabited areas, or airspace.

A delay due to theft of passports or visas specifically required for the Insured’s Trip.

Insured or a Traveling Companion being the victim of a Felonious Assault within 10 days prior to his/her departure date.

 

Reasons not covered:

Carrier-caused delays such as mechanical difficulties

Travel arrangements cancelled by the tour operator, airline, or cruise line.

Change in plans (“I just don’t want to go.”).

 

Normal pregnancy or childbirth.

Financial circumstances (“I can’t afford to go.”).

Business or contractual obligations (“My boss changed my vacation.”).

Any government regulation or prohibition, war, civil disorder.

 

General Questions

Q. Once I’ve begun my trip, who should I contact for help? Once your journey has commenced, it is advisable to get in touch with the Airline or service provider in the city/country where you are situated.

 

For your convenience we have provided a link for the toll-free number of all airlines, click here

 

Q. What is a Consolidator? Consolidators are wholesalers of airline tickets to retail travel agencies. These tickets are generally available through retail travel agencies only.

 

We bring consolidator airfares directly to the consumer. Consolidators have an agreement with airlines to purchase certain seats in advance in big volumes, thereby bringing savings to the traveler.

 

Most Consolidator tickets offer frequent flyer miles. Restrictions are similar to an advance purchase ticket.

 

Consolidator Fares are generally 20-50% discounted than published fares, they may have similar or more restrictions. Cancellations and changes are usually more restrictive, so if you are set on your dates do not worry about the conditions. You may want to purchase Travel Insurance.